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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Social customer service

Social customer service

Why Social Customer Service is Bad For Your Business

Feb 15, 2017
by admin

Social customer service seems to be an essential part of customer experience management today. You may have heard mul...

holiday season

holiday season

Checklist: Are You Ready for the Holiday Season?

Nov 24, 2016
by admin

You have been working hard for the whole year and now it is time for the final spurt. Holiday season is the time for ...

HelpOnClick Co-broswsing

HelpOnClick Co-broswsing

Meet Our New Feature: Co-browsing

Aug 24, 2016
by admin

We are happy to introduce you our new feature - co-browsing. Co-browsing is a browser sharing tool that helps you ass...

Customer trust

Customer trust

Ethics in Customer Service: How It Makes a Customer Trust You

Aug 17, 2016
by admin

Everybody makes mistakes. We are used to sort out our own faults, but sometimes we have to deal with our colleagues’ ...

Long queue, starting a business

Long queue, starting a business

Starting a Business: What Goes First?

Aug 12, 2016
by admin

What is the main difference between a successful company and a company that goes broke? Apparently, the second one do...

HelpOnClick acquired Repuso

HelpOnClick acquired Repuso

HelpOnClick Acquired Repuso

Aug 1, 2016
by admin

We are happy to announce that HelpOnClick recently acquired Repuso, a great online tool that will help you build trus...

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