You have a wide range of products in your e-commerce store, you launch a well-designed website and do everything you can to market it. You become successful in gaining some customers and selling a good amount of products each month.
In all kinds of industries, right marketing and customer satisfaction are the driving factors that lead to success. Marketing today has become so competitive that businesses are looking for new and innovative ways to seek growth. One thing that has boosted up the marketing game in general is live web chat.
Businesses across the globe spend more on customer care than on any other department. According to business owners, the expenditure can reach up to $300 to $500 billion on an annual scale.
SSL security is the reason why successful eCommerce businesses are making it big. Besides protecting sensitive customer information, the technology prevents negative PR by screening users and keeping hackers at bay.
While live chat can make customer communication faster, it may not benefit a non-profit organization as much as email marketing can. Besides being free of charge, this strategy can allow charities to reach a larger number of people for their cause.
It takes just 7 seconds for users to click away from a website if they don’t find the information they need. If a website fails to address users concerns, capture their interest, and compel them to share their experience with others, it won’t rank high in SERPS.
Live chat undoubtedly helps businesses of all sizes to provide better customer service and increase sales. It is an effective tool with a 73% satisfaction rate among all customer service channels.
Service level agreements or SLAs are some of the most important components of any IT setup and help desk features. eCommerce entrepreneurs are well aware of its importance since it is often used to negotiate with hosting services and shopping cart software, among others.
If you’re a store owner or a business owner, your website is the platform that maintains your store’s presence online. The internet is a massively powerful tool where interaction between entities knows no limits.
Every day, billions of people browse the internet for fun, information, and business. In fact, it was recorded that 3,885,567,619 people used the internet in just a single day. This kind of traffic is a regular occurrence every day on a global scale. Businesses try to capture their online visitors by providing them the services they came for right away — without any hiccups.
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