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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

New Android App for HelpOnClick Live Chat is Available on Google Play

Jun 2, 2016
by admin

We are happy to introduce you our brand new Android Live Chat App For Smartphones and tablets. New design and new fea...

“A Man Without a Smiling Face Must Not Open a Shop”

Jun 1, 2016
by admin

“A man without a smiling face must not open a shop”. This Chinese proverb reminds us of the basics of customer servic...

haggling about the price, product value

haggling about the price, product value

More Meanings of the Word “Expensive”

May 25, 2016
by admin

What does it mean when your customers say “It is expensive”? In the article What the Word “Expensive” Means to Your C...

What it meant when customers say "expensive"

What it meant when customers say "expensive"

What the Word “Expensive” Means to Your Customers

May 24, 2016
by admin

One of the most difficult customer objections to deal with is “It is expensive”. So what is the meaning of expensive ...

customer service

customer service

Your Customers are a Great Source of Learning

May 19, 2016
by admin

Your live chat customer service is a great way to help your customers to make decisions and resolve issues. But it is...

New Feature Available on HelpOnClick Live Chat: File Transfer

Mar 31, 2016
by admin

HelpOnClick team has released a new feature for all plans. From now on you can upload and transfer files from canned ...

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