At HelpOnClick, our live chat is so much more than just chatting with customers visiting your website. Our live chat features include all the tools you need to setup, customize, chat, monitor, and learn from your live chat sessions.
Setup
Start your HelpOnClick service within minutes.Setup
Setup only takes a few minutes. After registration, simply find the HTML code, copy and paste into your website, and start chatting. Add several websites and departments to your account to keep all communication in one place.
Customization
Make the chat tool fit your website design.Customization
Customization is one of our most popular live chat software features. Match your chat tool with the look and feel of your website.
Engagement
Engage your website visitors in a conversation.Engagement
With eye-catchers, manual and advanced automated invitations you can make sure, that your customers will contact you whenever they have questions. Offer timely help when your customers need it.
Chatting
Provide timely consultation and close the deal.Chatting
The HelpOnClick live chat is created for effective work. See advanced information about your visitor, run multiple chats, see what the visitors are typing before they send it, use canned messages, view previous chats for returning visitors, transfer chat to another operator, chat in any language. Switch to the “leave a message” mode when all operators are offline.
Monitoring
Monitor website traffic in real time.Monitoring
Real-time data is invaluable for business owners. Our monitoring feature allows you to view a customer's location, the current page they are viewing, and the time they’ve spent on the website. This data enables you to engage visitors at the perfect moment.
Virtual Agent
Let the Virtual Agent help when all operators rest.Virtual Agent
HelpOnClick’s Virtual Agent is a chat bot that can engage visitors to your website when your operators are otherwise unavailable. This is a great way to continue to engage visitors during off hours.
Reports
Stay tuned, measure your customer service quality.Reports
Get access to advanced reporting on customer service rating, operator performance, and much more. You can even integrate with Google Analytics to discover more valuable data on how customers interact with your website.
Integrations
Integrate the HelpOnClick live chat into any website.Integrations
The HelpOnClick live chat can be integrated into any website. For major CMS and E-commerce systems we have developed dedicated plugins to simplify installation. Your customers can even start a chat session directly from your email newsletter, if you send them a link to chat.
Cross Platform
Chat using your favorite platform and device.Cross Platform
With our desktop and mobile applications, you can access live chat features from Windows, Mac OS, iOS, and Android.
Archives
Review the chat history at any time.Archives
All your chat history is automatically saved and it is available for advanced search. We keep the chat history for as long as your account is active.
Social
Integrate live chat with your social media accounts.Social
Integrate your live chat with social media and deepen your customer engagement on Facebook, Twitter, or Google+.
Security
Your data is safe and secured with our advanced data center and advanced SSL connection.Security
Communication is SSL secured and encrypted. Available for all accounts. Our data center is well protected with the most advanced technologies.
No credit card required
