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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

motivation at work

motivation at work

Easy Ways to Motivate Employees at Work

Mar 26, 2017
by admin

Motivation at work strongly affects employees performance. According to Gallup research, only 13% of employees wor...

listening to customers

listening to customers

8 Don’ts in Listening to Customers

Mar 21, 2017
by admin

Nothing annoys customers more than a customer service representative who does not listen. Some people are good listen...

business growth

business growth

Don’t Underestimate Your Clients’ Role in Your Business Growth

Mar 16, 2017
by admin

Clients are not only the source of financial success of a company, but also the source of the most valuable informati...

web design trends

web design trends

Top 5 Articles About Web Design Trends for 2017

Mar 10, 2017
by admin

If you plan to update your website design or create a new website this year, you must be aware of the web design tren...

cart abandonment

cart abandonment

Reduce Shopping Cart Abandonment Rate With Live Chat

Mar 3, 2017
by admin

An average documented online shopping cart abandonment rate is close to 70%. Part of it is natural abandonment which ...

Customer service chat operator

Customer service chat operator

7 Basic Rules for Customer Service Chat Operators

Feb 28, 2017
by admin

Everyone in the modern world knows how to chat online. Still not everyone can work as a customer service chat operato...

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