Category: Customer service

Running a Connected Onshore & Offshore Process to Increase Customer Satisfaction

Jul 7, 2022
by Beryl Miller

Offshoring is all about teamwork! Sometimes managing an offshore team can be an overwhelming tas...

Emotion recognition

Can Emotion Recognition Be Beneficial To Customer Support?

Aug 10, 2020
by Tatiana

Emotions play a significant role in our daily lives and the decisions we make. Emotion recognitio...

customer experience

How to Run a Customer-Driven Business

Aug 4, 2020
by Tatiana

A business brand is defined by the customer experience or the overall impression customers get f...

Five Red Flags Your Knowledge Base is Failing

Jul 30, 2020
by Tatiana

Investing in a robust knowledge base for your customer support team can benefit your firm in many...

emotional connection

5 Tips to create An Emotional Connection With Your Customers

Jul 27, 2020
by Tatiana

Customers will always respond well when they have some emotional connection with a brand. A res...

live chat for financial service

Why Your Financial Services Website Needs a Live Chat Feature

Jul 12, 2020
by Tatiana

Digitization is cutting across all industries, and finance is not an exception. So if you've chos...