Help Desk Features

Setup

Set up the help desk on our free domain like “yourwebsite.helponclick.com” or on your own domain. Use one account for several websites. Create operators and group them by permissions. The help desk settings allow you to organize comfortable work in the system.

Customization

Customize CSS styles of your help desk public section to fit in your website design, or modify the template to meet your needs. The public section is available in several languages: English, French, German, Spanish and Dutch.

Communication

The HelpOnClick help desk allows centralized communication in your company. With tools for managing your emails, staff, and company communications you can ensure maximum customer service in an efficient manner.

Collaboration

Special markers show when a ticket is being viewed or being responded by another operator to avoid duplication. Operators can view drafts of replies in the real time and add comments to tickets to share important information with colleagues.

Emails

Manage your emails with a central platform. Using the HelpOnClick help desk you can centralize all customer communications, delegate emails, keep track of past communications, and much more. It is an Inbox for your entire company.

Automation

Automation rules allow routing emails to the right department, assign users, send notification emails, set up a due date, mark tickets, and much more, depending on various email parameters. Work out your standards and set up automated escalation rules in your HelpOnClick help desk system.

Self Help

Create a knowledge base with ease! No HTML or coding experience is needed with the "what you see is what you get" editor. The version control system allows tracking all the changes and reverting to the previous versions. In-depth multi level categories allow to make the search easy. Grant public or staff access to the articles to keep all the information in one base.

Tasks

Manage tasks for your team using the task manager. Create new tasks, assign operators, set up due dates and priorities and track progress. Efficient team management is easy with the HelpOnClick help desk.

Widgets

The HelpOnClick help desk can be extended with a number of widgets, such as custom HTML, login form, public registration link and more. The widgets have a number of settings so you can easily set up a widget the way you need it.

Reports

Use a wide range of statistics on department activity, status reports, operator reports, company and public user reports, and much more to improve your service workflow. Allow customers to rate replies to measure customer satisfaction.

Cross Platform

The HelpOnClick help desk can be integrated into any website. A browser and internet connection is all you need to access the help desk operator panel.

Security

Communication is SSL secured and encrypted. Available for all accounts. Our data center is well protected with the most advanced technologies.