Key Metrics for Your Customer Support Team
Customer support can help you make friends with your customers or it can become the reason for losing customers. How ...
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Best Practices for Training Virtual Chat Agents
Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...
