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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

live chat for financial service

live chat for financial service

Why Your Financial Services Website Needs a Live Chat Feature

Jul 12, 2020
by Tatiana

Digitization is cutting across all industries, and finance is not an exception. So if you've chosen to provide any mo...

self-service support

self-service support

The Tomorrow of Self Service and What it means for Businesses.

Jun 17, 2020
by Tatiana

Many companies are shifting towards self-help customer support. In this approach, a customer uses an interactive inte...

e-commerce shopping

e-commerce shopping

Boost up Client Satisfaction Rates in 7 Steps

May 23, 2020
by Tatiana

Nowadays, most people shop online. Everything from household goods to electrical appliances is available on online sh...

help desk solution

help desk solution

The 5-Minute Help Desk Guide for Newbies

Mar 21, 2020
by Tatiana

The help desk is a special contact point in companies that offer support clients and employees with their various iss...

5 Signs You Need Website Chat Integration for Your Business

Oct 28, 2019
by Tatiana

When you think of website chat integration, you’re also likely to think of an e-commerce business. The assumption is ...

How to Make Social Media Customer Service Easier

Oct 27, 2019
by Tatiana

Every one of us has had the pleasure to use various social media customer service platforms, or perhaps you...

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