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Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Which Support Approach for Your Business: Omnichannel or Multichannel?

Sep 22, 2021
by Beryl Miller

Shoppers are happy with ecommerce retailers who provide multiple support avenues. More and more customers expect r...

Optimizing Your Email Responses in an Era of Interactive Customer Service

Sep 18, 2021
by Beryl Miller

Social customer support is the new way to retain customers today. Brands are realizing that customers want a more int...

Understanding and Managing the Risks of Implementing Live Chat

Sep 15, 2021
by Beryl Miller

Customer service tools are meaningful to all ecommerce businesses that care about their customers. But these technolo...

Simple & Satisfying: The New Approach to Customer Service

Sep 10, 2021
by Beryl Miller

Technology is making ends meet for ecommerce merchants. It is bridging the gap between the seller and the buyer in wa...

Customer Support: How to Measure the Quality of Your Responses

Sep 6, 2021
by Beryl Miller

Support has evolved a great deal! From the days when it only entailed responding to customer issues through phone cal...

Tips to Increase First Contact Resolution rate of Your Phone Call Support Services

Sep 3, 2021
by Beryl Miller

A brand or company can be said to deliver seamless customer service when very few customers are reaching out for assi...

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