HelpOnClick Blog

Stay updated on the lates Live chat news

training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Be happy

Be happy

Five Ways IT Support Teams Benefit from Help Desk Software Applications

Aug 30, 2018
by admin

Technology plays a key role in how smoothly and efficiently a business operates. When technology fails, a business ca...

Customer journey

Customer journey

The Importance of The Customer Journey Flowchart

Aug 27, 2018
by admin

These days, technological advancements have changed the way customers interact with companies. Today, customers can c...

abandoned carts

abandoned carts

Helpful Abandoned Cart Email Ideas

Aug 24, 2018
by admin

Abandoned cart emails are a great tool to increase online conversion rates. These emails can be sent to customers to ...

personalize customer service

personalize customer service

How to Personalize Live Chat Customer Service

Aug 22, 2018
by admin

People are shopping online today more than ever before. In fact, they are the reason for the doom of many well-known ...

creating customer personas

creating customer personas

How to Create Customer Personas for the Customer Service Team

Aug 20, 2018
by admin

Customer personas are generalized representations of ideal customers. They help customer service and sales personnel ...

customer lifetime value

customer lifetime value

How To Use Customer Lifetime Value Measurements

Aug 18, 2018
by admin

Customer Lifetime Value (CLV) is a critical measure of business success. The metric refers to the value contributed b...

You are a few minutes away from connecting
to your website visitors.

Start Free Trial

No credit card required