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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

ecommerce-business

ecommerce-business

5 CRM Tips for E-Commerce Businesses

Aug 1, 2018
by admin

Whether you are an online financial company or a grocery store, focusing on customer relationships is essential for o...

Improve ROI

Improve ROI

Why Efforts to Improve Customer Service Skills Are An Investment, Not a Cost

Jul 30, 2018
by admin

Most companies have two main departments — profit centers and cost centers. Customer service is often categorized as ...

psychology behind customer service

psychology behind customer service

Understanding The Psychology Behind Customer Service

Jul 27, 2018
by admin

Focusing on improved customer service is important to the success of any business. One highly effective way to improv...

effective customer survey

effective customer survey

How to Design Effective Customer Surveys

Jul 26, 2018
by admin

Effective Customer surveys are used to measure customer satisfaction levels. They gauge how a customer feels about th...

Instagram for your business

Instagram for your business

How to Use Instagram for Customer Service

Jul 25, 2018
by admin

People use Instagram to be informed and entertained at the same time. The relevance of the photo-sharing site for bus...

Saying no to customers

Saying no to customers

Saying No to Customers Without Making Them Angry

Jul 23, 2018
by admin

Most people don't like to hear the word “No.” One of the byproducts of hearing “no” is that it often leads to having ...

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