Tips for Defusing Angry Customers Efficiently and Effectively
With customer support service, it’s not always rainbows and butterflies, particularly when you’re defusing angry cust...
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Best Practices for Training Virtual Chat Agents
Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...
