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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Murphy's law

Murphy's law

Murphy’s Law in Customer Service. If Anything Can Go Wrong, It Will.

Dec 13, 2018
by admin

Life is full of surprises. No matter how well you are prepared, there’s always something that can go wrong. And you c...

How Website Support Systems Can Help Your Business

Oct 31, 2018
by admin

Customer relationship management can play a huge role in the way a business interacts with its target audience. It al...

4 Myths That You Believe About Using Live Chat Apps for Websites

Oct 30, 2018
by admin

Live chat and live chat apps for websites are quickly becoming prevalent among businesses on a local and global level...

how to improve customer loyalty

how to improve customer loyalty

How to Improve Customer Loyalty: What Can a Company Do?

Oct 27, 2018
by admin

Brand loyalty can be dependent on several factors and has a high influence on profits, which explains why learning ho...

live chat with social media

live chat with social media

Using Live Chat with Social Media for Customer Assistance

Oct 25, 2018
by admin

One can easily notice the growing trend of the use of live chat with social media for rendering customer support serv...

live chat user experience

live chat user experience

How to Create a Great Live Chat User Experience for Customers

Oct 23, 2018
by admin

Customer service has to be perfect to increase customer loyalty. This is why it’s in every business owner’s best inte...

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