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Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

New Study: Millennials Would Rather Contact Retailers through Live Chat or Texting Apps than Phone or Email.

Oct 10, 2021
by Beryl Miller

DDBDM or data driven business decision making is becoming a standard approach when it comes to choosing between diffe...

Understanding the Various Types of Customers Visiting Your Business

Oct 8, 2021
by Beryl Miller

We jump into entrepreneurship and one lesson we learn from veterans is that all customers are important no matter the...

Keeping Your Clients Close: Understanding Customer Intimacy

Oct 5, 2021
by Beryl Miller

How much do you know about your clients, as individual customers and in general? Most world-class brands prioritiz...

What’s a Customer’s Lifecycle? A 5 Step Guide

Oct 2, 2021
by Beryl Miller

Best ecommerce practices focus on attracting customers, taking them through a seamless purchase and checkout journey,...

The Right Goals to Set For Your Customer Support Team

Sep 30, 2021
by Beryl Miller

For a customer service team, the main goal is to engage in effective communication with concerned consumers. In an...

Signs Your Business Needs to Switch to Help Desk Software

Sep 27, 2021
by Beryl Miller

Ecommerce businesses that rely on multiple support channels need to have a common platform to manage these engagement...

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