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Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

The Worldwide Live Chat Market is Thriving: A Look into the Statistics that Matter

Nov 9, 2021
by Beryl Miller

Technologies that survive and thrive are known to evolve, from birth-stage (when they are relatively new), to when ad...

Live Chat Support: How to Identify Times When Your Customers Need To Chat the Most

Nov 7, 2021
by Beryl Miller

Setting up live chat is one thing, getting it up and running in the right way is another. For an ecommerce brand l...

How to Gauge the Customer Success of Your Live Chat Support

Nov 5, 2021
by Beryl Miller

Nowadays, it is easy to quantify online interactions and link them to sales from ecommerce platforms. Through coll...

Always-On Communication: What is it, How to Implement it, Its Pros and Downsides

Nov 5, 2021
by Beryl Miller

Let’s admit it; though many other things contribute to ruined eCommerce business-customer relationships, poor or lack...

Problems Causing Customer Service Horrors and Their Solutions

Nov 2, 2021
by Beryl Miller

Every business person’s ultimate goal is to acquire as many customer service activities as possible, and retain them....

Customer Service Lessons You Can Learn from Other Businesses

Oct 27, 2021
by Beryl Miller

In business, uniqueness and originality are key factors when selling your brand, product, or services. Play by the...

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