The 21st Century has certainly made an impact on how people communicate with each other. This newest generation will be the first one that will never have known life that didn’t include a mobile device, a computer, color television and the Internet. Because of that fact, online live chat isn’t really a new concept. People of all ages, cultures, ethnicities and financial backgrounds are already fairly familiar with computers and texting.
It’s no secret – live chat will increase your online sales. Because HelpOnClick.com has software that allows your employees to handle multiple chat sessions simultaneously, we can increase productivity, guaranteed. Properly configured messages can increase a website’s conversion and raise revenue without additional marketing ploys.
Whether you have a small business that is slowly growing or a large one that already attracts plenty of customers, HelpOnClick.com can really make a difference to its success. Live chat is an essential tool for every online business. Think about how frustrating it is to see that although you have lots of visitors, only a select few ever go on to become potential clients, and of that select few, only a few become repeat customers. In order to get these numbers to change, online businesses need to be proactive in how they view their visitors and how they manage those visitors who go on to become customers.
It’s imperative for employers to create a symbiotic relationship with their online customers so they can monitor direct feedback and make changes when necessary. It’s also important for employers to make a great first impression. After all, visitors to a website make all sorts of judgements on a company based on a preconceived basis; the font, background color, number of photos your site has and even the number of ‘bells and whistles’ your web designer has created for your page can say everything about you and your company. Having an unattractive less-than-perfect professional tone can mean the difference in whether a visitor stays around to see what you’re all about or leaves quickly without a backward glance. It can be very difficult to convert website visitors into happy repeat customers.
Creating a blog is exciting. You want your visitors to be entranced, inspired and fully engaged. But more than that, you want them to feel they can interact with you; instant feedback is liberating and inspiring for both parties involved. But dealing with online software that has a difficult interface can be more than a little frustrating. Most people will bolt when this happens, but for a select few, the excitement of being part of the action is just too hard to resist. Why throw out the baby with the bathwater when you can hold those select few close to you while you make the others interested enough to stick around? Helponclick.com’s easy, affordable software is desktop, tablet and mobile compatible in both Apple and Microsoft operating systems, and a number of different browsers: Opera, Firefox, Chrome, Safari and Explorer. The HelpOnClick live chat application is available for all iPhone and iPad customers and is available at the Apple App Store.
Live chat support sometimes is the best way to help customers during online purchases. A few tips below can help you evaluate your service and find room for improvement.
Words are a powerful tool of communication. Using the right phrases can help you resolve any situations with your customers.
Installing a live chat tool on your website is a small step towards providing good service to your customers. But it can become a real disaster if you forget about the main part of good service – staff training.
Live chat on a website is one of the most popular ways of communication between e-commerce companies and their website visitors. And for business owners it is also a great source of information about customers and their behavior. That is because unlike phone calls, the chat scripts are all saved in the archive and can be reviewed at any time.
When you start live chats with your website visitors, are you sure that you know who you are talking to? Do you know what type of customers they are?
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