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Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Staying on Top of Your Seasonal Traffic with Live Chat

Oct 25, 2021
by Beryl Miller

Shopping rates are often at their peak during holiday seasons. From Sept to Jan, companies organize massive marketing...

Should I Upgrade to Satellite Helpdesk Solutions?

Oct 23, 2021
by Beryl Miller

Savvy ecommerce retailers know the significance of updating business processes to the latest technology. Old-fashi...

Why You Should Offer Customer Self-Service in Your Business

Oct 20, 2021
by Beryl Miller

Customer self-service is based on the idea that today’s customer loves to be in charge and savor the freedom of choic...

Live Customer Support: Things that Attract and Annoy Your Clients

Oct 18, 2021
by Beryl Miller

With ecommerce businesses rapidly embracing the digital wave many organizations across markets have resorted to Live ...

How Real Estate Businesses Can Boost Client Interaction with Live Customer Chat.

Oct 15, 2021
by Beryl Miller

Looking for a lucrative market to explore? Real estate has peaked the competition in comparison to other commercial f...

Which Live Chat Box for Your Website; Embedded Chat Box or Pop-up Chat Box?

Oct 13, 2021
by Beryl Miller

Numerous statistics have proven that live chat is becoming a necessity for client-business interaction. For instan...

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