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Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

The Tomorrow of Self Service and What it means for Businesses

Dec 19, 2021
by Beryl Miller

Many companies are shifting towards self-service support to customers. In this approach, a customer uses an interacti...

5 Tips to Bond Emotionally With Your Customers

Dec 17, 2021
by Beryl Miller

Customers will always respond well when they connect emotionally with a brand. Research on advertising and marketing ...

Boost up Customer Satisfaction Rates in 7 Steps

Dec 15, 2021
by Beryl Miller

Nowadays, most people shop online. But does it always meet client satisfaction? Everything from household goods to el...

The 5-Minute Helpdesk Guide for Newbies

Dec 9, 2021
by Beryl Miller

The helpdesk solution is a special contact point in companies that offer support clients and employees with their var...

The Mathematics of Customer Service: 7 Important Metrics Every Ecommerce Should Monitor.

Dec 9, 2021
by Beryl Miller

Customer Service Indicators of Performance All companies want to increase their profit margins and attract more con...

The 7 Tips to Deal with Each Support Ticket

Nov 25, 2021
by Beryl Miller

Sure, a helpdesk system is an excellent invention meant to ease the process of query resolution. But at the end of th...

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