HelpOnClick Blog

Stay updated on the lates Live chat news

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

What is the Internet of Things, and How to exhaust its potential?

Jan 21, 2022
by Beryl Miller

Broadband internet as IoT Customer service has become widely available with connection costs decreasing. More devices...

A round-up of the need for live chat software across all industries

Jan 14, 2022
by Beryl Miller

We are living in a century where most of the things are shifting to the online environment. Businesses are moving fro...

How Covid-19 has impacted customer service trends in 2022

Jan 7, 2022
by Beryl Miller

Since online shopping turned out to be a reality, businesses have increasingly changed. From doing shopping in person...

How to Gain and Retain Customers during the Busy Festive Season

Dec 29, 2021
by Beryl Miller

Holiday Seasons and Customer Experience The holiday season presents promising customer experience opportunities for...

Using Social Data to Optimize Your Customer Service

Dec 26, 2021
by Beryl Miller

Social media is a platform for fun, news, meeting friends and entertainment. Social media is also full of accurate an...

The Customer Service Skills That Matter Most to Your Support Team and How to Hone them.

Dec 21, 2021
by Beryl Miller

Customer Service Skills to Learn in 2020 and beyond. Customer service skills is the foundation of any company that...

You are a few minutes away from connecting
to your website visitors.

Start Free Trial

No credit card required