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Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Tips for Selling to Different Languages and Cultures

Apr 7, 2022
by Beryl Miller

Though English was once the dominant language on the internet, these days it is the preferred language of hardly a qu...

How Covid-19 has shown the limitations of live chat solutions

Apr 1, 2022
by Beryl Miller

Normally, customers expect immediate assistance or support when they contact their service providers, especially in t...

What are the Impacts of AI on Customer Service in the Near Future?

Mar 29, 2022
by Beryl Miller

Impacts of AI on customers service has triggered a lot of discussion across various industries stained with fears of ...

Is Your Chatbot Working For You? Here’s How Take Keep Up With its Changing Needs

Mar 21, 2022
by Beryl Miller

Do you need proof that we're living in the future and a chatbot for eCommerce website? This will appear in the list o...

How to Boost Your Content Reach Engagement

Mar 21, 2022
by Beryl Miller

Regardless of the industry, businesses have started to gain the benefits of investing in content marketing and conten...

What are the Best Customer Service Engagement Strategies that Work?

Mar 14, 2022
by Beryl Miller

Many businesses would put most of their resources and energy on how to land new customers. That’s cool and very right...

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