HelpOnClick Blog

Stay updated on the lates Live chat news

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

The Biggest Worries for UK and US Small Businesses in 2022

Jul 14, 2022
by Beryl Miller

Small and medium-sized firms play an important role in the world economy. Studies by World Bank Group show approximat...

Running a Connected Onshore & Offshore Process to Increase Customer Satisfaction

Jul 7, 2022
by Beryl Miller

Offshoring is all about teamwork! Sometimes managing an offshore team can be an overwhelming task. Imagine workin...

Creating Proper Custom Fields to Optimize Your Help Desk Software

Jun 29, 2022
by Beryl Miller

After you’ve chosen the best help desk software for your needs, you want to make sure you set it up and manage it the...

Using Help Desk Solutions to Increase Customer Representative Efficiency

Jun 24, 2022
by Beryl Miller

Experienced business owners will tell you that it is easier and more cost-effective to sell to a repeat customer than...

Chatting As a Way of Fostering Business Rapports with Your Customers

Jun 14, 2022
by Beryl Miller

As an eCommerce business relying on the assistance of live chat and customer experience you have visitors coming to y...

Is it Okay to Pay People to Test Your Website’s Usability?

Jun 7, 2022
by Beryl Miller

We've heard conversations about the need to transform into data-driven businesses and adopt scientific decision-makin...

You are a few minutes away from connecting
to your website visitors.

Start Free Trial

No credit card required