HelpOnClick Blog

Stay updated on the lates Live chat news

training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Help Desk Solutions: Your Ticketing System Should Include The Following

May 28, 2022
by Beryl Miller

Your help desk software must be a goldmine (and not a minefield) in all aspects. But in this article, we will focus o...

Considering a Help Desk System? Make Sure It Includes All These Features.

May 21, 2022
by Beryl Miller

For ecommerce businesses, help desk solutions are becoming integral to customer care. The appropriate tool can help y...

How Business Can Use Live Chat to Better Their Average Order Value

May 14, 2022
by Beryl Miller

For all online business stores, the biggest achievement is making a higher ticket sales than ever before or sell as m...

Adding a Human Touch to Your Live Chat Experience

May 7, 2022
by Beryl Miller

What are you doing to better your live chat customer experience? As Artificial Intelligence technology advances, c...

Live Chat Tips to Help You Manage Your Chats

Apr 28, 2022
by Beryl Miller

A major advantage of online chat support over the many other approaches used in sales or customer service like phone ...

Tips for Live Chat Routing and Filtering

Apr 14, 2022
by Beryl Miller

It is of critical importance that all leads and customers speak to the right representative when they should. You ...

You are a few minutes away from connecting
to your website visitors.

Start Free Trial

No credit card required