Every business has to deal with complaints. Customer complaints help to improve business processe...
Travel agencies have become less popular nowadays because everyone can easily buy a ticket and bo...
Customer service culture is something that cannot be set up once and stay forever, it grows and c...
Customer service job is hard and stressful. Even if you love your job, sometimes you have hard ti...
Motivation at work strongly affects employees performance. According to Gallup research, only ...
Nothing annoys customers more than a customer service representative who does not listen. Some pe...