An average documented online shopping cart abandonment rate is close to 70%. Part of it is natura...
Everyone in the modern world knows how to chat online. Still not everyone can work as a customer ...
Social customer service seems to be an essential part of customer experience management today. Yo...
Everybody makes mistakes. We are used to sort out our own faults, but sometimes we have to deal w...
“A man without a smiling face must not open a shop”. This Chinese proverb reminds us of the basic...
What does it mean when your customers say “It is expensive”? In the article What the Word “Expens...