HelpOnClick Blog

Stay updated on the lates Live chat news

training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Customer Conversion Rate

Customer Conversion Rate

5 Ways Online Chat Improves Customer Conversion Rates

Jul 12, 2018
by admin

Online chat support is an effective tool to improve customer conversion rates. When used effectively, live chat suppo...

How to Reduce Shopping Cart Abandonment

How to Reduce Shopping Cart Abandonment

How to Reduce Shopping Cart Abandonment

Jul 4, 2018
by admin

One of the biggest problems for online business owners is shopping cart abandonment. This happens when online visitor...

improve the customer service experience

improve the customer service experience

5 Proven Tactics to Improve the Customer Service Experience

Jun 26, 2018
by admin

Many organizations lose sight of the basic things that help build brand loyalty. For example, trying to improve the c...

Customer-Support-Metrics

Customer-Support-Metrics

3 Essential World-Class Customer Service Metrics

Jun 23, 2018
by admin

Increased competition has forced companies to look for new ways to satisfy customers. Businesses today can use differ...

poor customer satisfaction

poor customer satisfaction

5 Possible Reasons For Poor Customer Satisfaction

Jun 22, 2018
by admin

These days, many companies are putting too much emphasis on positive ROI and ignoring the most important thing that m...

virtual agent chatbot

virtual agent chatbot

4 Tips For Using Virtual Agent Chatbots

May 11, 2018
by admin

Customer relationships have evolved to become more personalized and convenient for the customers themselves. One of t...

You are a few minutes away from connecting
to your website visitors.

Start Free Trial

No credit card required