Over the past few decades, our society’s dependence on technology increased exponentially. Gone are the days when phone and face-to-face interactions were the only points of contact with customers. Today, there are a lot of channels through which businesses can cost-effectively serve clients. In this post, we have listed five customer support channels that allow freelancers and independent contractors to provide cost-effective, exceptional customer service.
1. Social Media Channels
Social media sites serve as an excellent platform for self-employed individuals to provide timely and responsive services. Sites like Facebook and Google+ are great places for businesses to reach out to customers and address queries using a freelance customer service representative, and the best thing about these platforms is that they are free.
2. Online Communication Tools
Many online tools provide ways for freelance customer service representatives to communicate with customers. Utilization of programs like Skype and WhatsApp are cost-effective for both businesses and the independent contractors they employ. Video chatting, messaging, and screen sharing are just a few of the features offered by these applications.
Other useful online communication tools that you can use to reach out to customers include Slack and Google Hangouts. With Slack, you can create unique spaces to communicate with one or a group of customers. A freelance customer service representative can also use Google Hangouts from within your Gmail account for chatting, and video calls with up to 10 people. These tools make communication and collaboration across cities and countries seamless, convenient, and affordable.
3. Live Chat Support
Live chat is yet another cost-effective channel to communicate with your customers. With website chat integration, you can serve multiple customers at the same time, while keeping customer service costs at a minimum. The platform offers much more convenience and is more cost-effective as compared to using the phone to serve customers. In fact, a lot of customers today expect proactive live chat services for addressing their concerns.
Email addresses are a necessary means of communication in today’s world, not to mention they are needed for both social media accounts and online ordering. This channel also serves as the perfect medium to provide customer service with the help of a freelance customer service representative.
5. Help Desk
Help desk software is also a cost-effective way to serve customers. You can utilize various tools in order to efficiently address customer needs while also avoiding high costs.
Businesses grow and change as the needs of their customer evolve. Making use of the resources listed above will ensure that you stay current and continue to address customer needs in the most efficient way.