When it comes to live chat systems, you will find a lot of options. Just a simple search will give you 10 to 20 results with ease. However, not all systems are made equal and it’s a good idea to do some prior research.
Working with poor or the wrong live chat system can lead to several issues, particularly if you’re on a limited budget. Additionally, you can end up disgruntling your customers so it is better to do some research instead of just winging it.
The following are the major qualities of a good live chat system that you should look for:
You need live chat systems that integrate properly with your website, regardless of the platform. This means that mobile customers should be able to experience the same quality that PC customers experience.
Depreciation in quality happens when you’re working with live chat systems that don’t conform to different platforms and web designs. Look for a system which allows you to do this and has an easy setup. Most offer intuitive design integration but setup can be so complicated that businesses don’t want to deal with it.
Supports Virtual Agent
If you’re exploring your options with live chat systems and want one that offers 24/7 availability, it’s a good idea to get a virtual agent with it. A virtual agent is an AI-based bot, much like chatbots, but it is more advanced. It can help with lead generation, collect user information and more.
It also allows your team to take a break and handle related queries. For this reason, it is necessary to pick a live chat system that offers this quality. Luckily, there can be a lot of different options suited for this. Just be sure to pay attention to this factor beforehand.
Can be Customized
Customization options with live chat systems are necessary. This is an important factor to pay attention to since it is necessary to have a system that matches with the company’s image and allows them to use it in accordance with their needs.
Customization options can vary, from allowing for custom colors to the chat box to using pre-set messages. Regardless of this, it is a very important feature that you shouldn’t overlook.
Doesn’t Cost You an Arm and a Leg
With live chat systems, you want one that offers you all of the above at the most affordable prices. Most people believe that if you want a good system, you have to pay more for it. Unfortunately, that is not the case. Live chat systems can be inexpensive and range in price based on your requirements.
However, systems that offer quality features are not always expensive. Always keep your budget in mind when you are trying to get live chat systems. For small businesses, this can be an important feature that you should never overlook.
With the help of the pointers mentioned, you should have no difficulty in finding good live chat systems for your business.