Customer personas are generalized representations of ideal customers. They help customer service ...
Customer Lifetime Value (CLV) is a critical measure of business success. The metric refers to the...
A lot of businesses are using live chat to attract leads and turn them into loyal customers. Onli...
Over the past few decades, our society’s dependence on technology increased exponentially. Gone a...
Most companies have two main departments — profit centers and cost centers. Customer service is o...
Effective Customer surveys are used to measure customer satisfaction levels. They gauge how a cus...