Productivity Blog

desktop and mobile integration

3 Things You Need to Do When Using Chat Service for Website Customer Service

When you’re using chat service for website customer service, it is very important that you avoid becoming complacent. Don’t just install the software and assume that everything will be alright. A lot of the benefits you get come from proper utilization. If you don’t know how to use it properly, you won’t see many benefits from using chat service for website customer service.

Apr 10, 2019 | By Tatiana
colors

How to Effectively Customize Website Chat Support

Future trends for marketing and buyer behavior all point to one major factor – customization. This relates to the service, the shopping experience and more. Customers want to feel like they are special and unique. Most will go out of their

Mar 27, 2019 | By Tatiana
time

4 Simple Tips to Help You Use Your Live Chat Software Effectively

If you’re using live chat software for customer support, you know your team has a lot of pressure to be fast. With an average response time of 45 seconds, it is a given that consumers who approach businesses through live chat are looking for a fast solution.

Mar 13, 2019 | By Tatiana
Murphy's law

Murphy’s Law in Customer Service. If Anything Can Go Wrong, It Will.

Life is full of surprises. No matter how well you are prepared, there’s always something that can go wrong. And you cannot even imagine what it will be. Given that Murphy’s law is a powerful thing, to be perfectly prepared, you need to be prepared for the worst.

Dec 13, 2018 | By Tatiana
response time

Lead Generation Management Through Live Chat Systems – Is It Really Possible?

Lead generation management through live chat systems has slowly grown to be more widely utilized. Despite this factor, a startlingly large number of businesses do not capitalize on the use of this software. General skepticism, as well as misconceptions, can hold you back from using live chat, which can make a marked difference in your user experience.

Oct 17, 2018 | By Tatiana
Be happy

Five Ways IT Support Teams Benefit from Help Desk Software Applications

Technology plays a key role in how smoothly and efficiently a business operates. When technology fails, a business can lose precious hours and productivity that could have been spent helping the business achieve its goals and objectives.

Aug 30, 2018 | By Tatiana
abandoned carts

Helpful Abandoned Cart Email Ideas

Abandoned cart emails are a great tool to increase online conversion rates. These emails can be sent to customers to remind them about abandoned online shopping purchases, and bring them back to the site. Research has shown that using abandoned cart emails improve revenues from 8 percent to 20 percent.

Aug 24, 2018 | By Tatiana
creating customer personas

How to Create Customer Personas for the Customer Service Team

Customer personas are generalized representations of ideal customers. They help customer service and sales personnel understand customers. Customer personnel use personas to help personalize the service according to the tastes of target customers.

Aug 20, 2018 | By Tatiana
customer lifetime value

How To Use Customer Lifetime Value Measurements

Customer Lifetime Value (CLV) is a critical measure of business success. The metric refers to the value contributed by an average customer over a lifetime, and a relevant measure for almost any type of business. In this post, you will learn how CLV is calculated and also what action you can take to improve this critical metric.

Aug 18, 2018 | By Tatiana
b2b customer experience

How Does Live Chat Improve B2B Customer Service Experience?

A lot of businesses are using live chat to attract leads and turn them into loyal customers. Online chat can be a vital component of your inbound marketing efforts. A report by the American Marketing Association has found that online customer support through live chat resulted in a 305 percent increase in return on investment.

Aug 16, 2018 | By Tatiana

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