Live chat software is a technological solution that has allowed businesses and organizations to facilitate their online customers conveniently and in a timely manner.
A company can select different kinds of metrics to gauge the effectiveness of their customer service. Metrics such as bounce rates, number of online visitors, conversion rates, and bounce rates are all important. However, one metric that outweighs all others in importance is CLV, or customer-lifetime-value.
Corporate businesses increasingly need to adopt a customer focused culture to ensure that they remain a cut above their competitors. In today’s cut throat competitive environment, price and product features alone won’t make a company achieve differentiation.
Customer support can help you make friends with your customers or it can become the reason for losing customers. How is your customer support department doing?
Every business whether it is a startup or an enterprise is a system. When a part of a system does not work, the whole system fails. You may have already heard about correlation between viral loops and growth hacking. Let’s see why we should also consider customer service in this system.
Customer service culture is something that cannot be set up once and stay forever, it grows and changes with your business. It cannot be built within one department, everyone in the company should be involved. It cannot come from frontline employees, it should be supported by top management. Do you care enough about customer service culture in your company?
Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued.
Motivation at work strongly affects employees performance.
According to Gallup research, only 13% of employees worldwide are actively engaged in their job. For the USA and Canada the number does not look more promising – only 29% of employees are engaged. What does this mean for business owners? Most of the employees are ineffective at work because of the lack of motivation.
This article was contributed to our blog by Clayton Johnson from the HOTH.
This is an awesome plugin that will help you get more social traffic to your site. With Social Locker, you can “lock up” content on your site, and the user has to share the post via social media to access it. This gives your readers an extra incentive to share your blog post!
Every interaction with a customer is a chance to change their opinion about your business. Customers adjust their behavior based on every experience. These changes may be either profitable or unprofitable for your company.
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