Help Desk Software: Types and Features

Various studies state that more than 40% of your customers want you to get back to them within just an hour. Hence, you should definitely think about optimizing your customer service process. Help desk software support is one of the best ways to do so. 

6 Ways to Use Website Chat Support in Healthcare

One of the most important aspects of healthcare is the quick delivery of information. Like other products and services, patients also expect to receive information easily and quickly from a healthcare provider.

Why Small Businesses Should Invest in Help Desk Software

Running a small business is a daunting task as the entrepreneur has to tackle with a lot of things from planning market strategies on a small budget to winning customers’ trust despite having limited resources.

Given this scenario, help desk software may appear to be an unnecessary expenditure but that’s not the case.

How to Deal With Angry Customers Online

The days when the reviews of unsatisfied customers would stay hidden in business mailboxes or emails are gone. Today, a single unhappy customer can compel thousands of others to think twice before purchasing your products. They can do this by writing negative reviews on the internet and giving poor ratings.

How to build an efficient online customer support?

You can never succeed in business by making your customers unhappy and angry.

If you have been in business long enough, you truly understand the value of effective customer support to business success.

3 Things You Need to Do When Using Chat Service for Website Customer Service

When you’re using chat service for website customer service, it is very important that you avoid becoming complacent. Don’t just install the software and assume that everything will be alright. A lot of the benefits you get come from proper utilization. If you don’t know how to use it properly, you won’t see many benefits from using chat service for website customer service.

How to Effectively Customize Website Chat Support

Future trends for marketing and buyer behavior all point to one major factor – customization. This relates to the service, the shopping experience and more. Customers want to feel like they are special and unique. Most will go out of their

4 Simple Tips to Help You Use Your Live Chat Software Effectively

If you’re using live chat software for customer support, you know your team has a lot of pressure to be fast. With an average response time of 45 seconds, it is a given that consumers who approach businesses through live chat are looking for a fast solution.

Murphy’s Law in Customer Service. If Anything Can Go Wrong, It Will.

Life is full of surprises. No matter how well you are prepared, there’s always something that can go wrong. And you cannot even imagine what it will be. Given that Murphy’s law is a powerful thing, to be perfectly prepared, you need to be prepared for the worst.

Lead Generation Management Through Live Chat Systems – Is It Really Possible?

Lead generation management through live chat systems has slowly grown to be more widely utilized. Despite this factor, a startlingly large number of businesses do not capitalize on the use of this software. General skepticism, as well as misconceptions, can hold you back from using live chat, which can make a marked difference in your user experience.

Popular Articles

Regular Customer vs Loyal Customer: Why it is not the same

Retaining customers is less expensive than acquiring new ones, and customer experience management is...

21 Phrases That Service Staff Must Know

Words are a powerful tool of communication. Using the right phrases can help you resolve any situati...

5 Golden Rules of Customer Service

Following rules is one of the most difficult part of life and of business. Some rules should be foll...

Virtual Chat or Live Chat? Now You don’t have to Choose

As the owner of an e-commerce website, you probably already know all about the importance of providi...

How to Improve Your Live Chat Service: Chat Scripts

Live chat on websites is mostly used for sales and customer service. Technical support mostly requir...