Most people don't like to hear the word “No.” One of the byproducts of hearing “no” is that it of...
Many organizations lose sight of the basic things that help build brand loyalty. For example, try...
Increased competition has forced companies to look for new ways to satisfy customers. Businesses ...
These days, many companies are putting too much emphasis on positive ROI and ignoring the most im...
Customer service expectations are changing. Consumer demographics have shifted with the majority ...
Website support chat is an extremely cost-effective customer service channel. Using online custom...