Category: Customer service staff

Murphy's law

Murphy’s Law in Customer Service. If Anything Can Go Wrong, It Will.

Dec 13, 2018
by admin

Life is full of surprises. No matter how well you are prepared, there’s always something that can...

live chat user experience

How to Create a Great Live Chat User Experience for Customers

Oct 23, 2018
by admin

Customer service has to be perfect to increase customer loyalty. This is why it’s in every busine...

Defusing angry customers

Tips for Defusing Angry Customers Efficiently and Effectively

Oct 21, 2018
by admin

With customer support service, it’s not always rainbows and butterflies, particularly when you’re...

personalize customer service

How to Personalize Live Chat Customer Service

Aug 22, 2018
by admin

People are shopping online today more than ever before. In fact, they are the reason for the doom...

Freelance

How Freelance Customer Service Representatives Are Cost Effective

Aug 14, 2018
by admin

Over the past few decades, our society’s dependence on technology increased exponentially. Gone a...

Improve ROI

Why Efforts to Improve Customer Service Skills Are An Investment, Not a Cost

Jul 30, 2018
by admin

Most companies have two main departments — profit centers and cost centers. Customer service is o...