How to setup Departments

 

Click on tabs:

  1. Tab: Admin
  2. Tab: Setup
  3. Choose “Departments”
    To add a new department, click on “Add”.
    To edit existing department, double click on any one of the fields.

Set up departments for live chat - HelpOnClick

 

Fields explained:
Title – name for the department, for example: Sales
Websites – the websites that this departments is assigned to. Double click to choose from existing websites.
Operators – operators assigned to this department. Double click to choose from existing operators.

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