Tag: customer service

Customer Conversion Rate

5 Ways Online Chat Improves Customer Conversion Rates

Jul 12, 2018
by admin

Online chat support is an effective tool to improve customer conversion rates. When used effectiv...

poor customer satisfaction

5 Possible Reasons For Poor Customer Satisfaction

Jun 22, 2018
by admin

These days, many companies are putting too much emphasis on positive ROI and ignoring the most im...

Customer Service Trends

5 Customer Service Trends in 2018

May 10, 2018
by admin

Customer service expectations are changing. Consumer demographics have shifted with the majority ...

customer service audit

Customer Service Call Audits

May 5, 2018
by admin

Companies often become complacent about their level of customer service. They tend to put support...

live chat customer service representative

Live Chat Support Service & Customer Service

Apr 12, 2018
by admin

You must have heard people say that customer service should always be the top priority if you wan...

cultural sensitivity

Cultural Sensitivity on Live Chat Website Plugins

Apr 9, 2018
by admin

Companies are increasingly going global. Most competitive brands do not just set their sights on ...