Tag: customer service

Product centric vs customer centric

Product Centric vs Customer Centric: Delving Into Business Philosophies

Sep 28, 2023
by Beryl Miller

In the heart of business, these two approaches dictate how companies engage with their offerings ...

customer experience in banking

How Banks Can Enhance Customer Experience

Jun 21, 2023
by Beryl Miller

In today's digitally world, customer expectations are at an all-time high. For many industries, i...

How your live chat channel is a back door for cybercriminals and how to avoid

Jan 28, 2022
by Beryl Miller

For any organization that wants to continually engage its customers in real-time chat, the best s...

How to Gain and Retain Customers during the Busy Festive Season

Dec 29, 2021
by Beryl Miller

Holiday Seasons and Customer Experience The holiday season presents promising customer experien...

7 Important Metrics Every Ecommerce Should Monitor

Nov 23, 2021
by Beryl Miller

All companies want to increase their profit margins and attract more consumers while keeping exis...

5 Key Customer Service Transformations to Watch Out For

Nov 19, 2021
by Beryl Miller

Slipups occur no matter how fast and carefully business owners try to fulfill customer support or...