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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

6 Must-Read Blogs About Customer Service

Feb 28, 2013
by admin

There is a lot of information about customer service and customer experience on the Internet now: advices, trends, ti...

Do Not Sound Like a Robot Using Canned Messages

Feb 13, 2013
by admin

When your customers contact you via online live chat service, they definitely expect to chat to a human. But sometime...

HelpOnClick Live Chat App Is Available on App Store!

Jan 11, 2013
by admin

We are glad to inform you that a stable version of the HelpOnClick live chat App for iPhones and iPads is now availab...

HelpOnClick Celebrating Joys With You

Dec 25, 2012
by admin

Everybody nowadays is making use of the biggest social media platform, Facebook. It is because it has become the hott...

More Sales on Christmas Season! It Is Possible!

Dec 18, 2012
by admin

Is there live chat support on your e-Commerce website? Can you sell during Christmas? No! You are losing your custome...

How To Handle Criticism With The Help Of Live Chat Software

Dec 12, 2012
by admin

Time to time again customer service is talked about. But have anyone told you before that customer service all about ...

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