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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Best Widgets For Ecommerce Websites

Best Widgets For Ecommerce Websites

Best Website Widgets For Ecommerce

Jan 19, 2018
by admin

It takes just 7 seconds for users to click away from a website if they don’t find the information they need. If a web...

customer

customer

Dealing With 3 Types of Difficult Customers – Are You Up For The Challenge?

Jan 19, 2018
by admin

Live chat undoubtedly helps businesses of all sizes to provide better customer service and increase sales. It is an e...

Service Level Agreement

Service Level Agreement

Frequently Asked Questions About SLAs

Jan 18, 2018
by admin

Service level agreements or SLAs are some of the most important components of any IT setup and help desk features. eC...

optimize your website

optimize your website

How You Can Optimize Your Business’s Website

Jan 16, 2018
by admin

If you’re a store owner or a business owner, your website is the platform that maintains your store’s presence online...

benefits of live chat support

benefits of live chat support

Pros & Cons of Live Chat Support

Jan 15, 2018
by admin

Every day, billions of people browse the internet for fun, information, and business. In fact, it was recorded that 3...

Etiquette

Etiquette

The Best Etiquette for Easy Live Chat Customer Care

Jan 14, 2018
by admin

Plummeting sales are usually the result of bad customer service. By ignoring basic etiquettes of communication on you...

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