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How Covid-19 has shown the limitations of live chat solutions

Apr 1, 2022
by Beryl Miller

Normally, customers expect immediate assistance or support when they contact their service providers, especially in their urgent need-situations. And over time, customers have enjoyed immediate help from organizations that uses live chat solutions in engaging their clients. However, Covid-19 has ...

How Covid-19 has impacted customer service trends in 2022

Jan 7, 2022
by Beryl Miller

Since online shopping turned out to be a reality, businesses have increasingly changed. From doing shopping in person...

How to Gain and Retain Customers during the Busy Festive Season

Dec 29, 2021
by Beryl Miller

Holiday Seasons and Customer Experience The holiday season presents promising customer experience opportunities for...

Using Social Data to Optimize Your Customer Service

Dec 26, 2021
by Beryl Miller

Social media is a platform for fun, news, meeting friends and entertainment. Social media is also full of accurate an...

The Customer Service Skills That Matter Most to Your Support Team and How to Hone them.

Dec 21, 2021
by Beryl Miller

Customer Service Skills to Learn in 2020 and beyond. Customer service skills is the foundation of any company that...

The Tomorrow of Self Service and What it means for Businesses

Dec 19, 2021
by Beryl Miller

Many companies are shifting towards self-service support to customers. In this approach, a customer uses an interacti...

5 Tips to Bond Emotionally With Your Customers

Dec 17, 2021
by Beryl Miller

Customers will always respond well when they connect emotionally with a brand. Research on advertising and marketing ...

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