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Emotion recognition

Can Emotion Recognition Be Beneficial To Customer Support?

Aug 10, 2020
by Tatiana

Emotions play a significant role in our daily lives and the decisions we make. Emotion recognition helps businesses understand the moods and behaviors of a customer using their verbal and non-verbal cues. The customer agent evaluates the client's experience using his/her emotions, and this helps...

How to Make Social Media Customer Service Easier

Oct 27, 2019
by Tatiana

Every one of us has had the pleasure to use the social media customer service platforms. Or perhaps, you ar...

The Influence of Technology on Customer Service Experience

Oct 15, 2019
by Tatiana

Technology is simply the collection of techniques. In customer service, technology is not just a tool a business s...

How Live Chat Systems Can Help Improve Your Sales Funnels

Oct 14, 2019
by Tatiana

If you have worked in digital marketing, you may have heard of sales funnels. To give you a brief recap, a sales funn...

7 Tips to Handle Angry Customers Through Live Chat Software

Oct 11, 2019
by Tatiana

Interacting with customers over live chat software isn’t always easy. Some visitors may only write on the live chat w...

The Influence of Call Centers and Live Chat Solutions in Customer Service

Oct 10, 2019
by Tatiana

Customers are the most important assets in a business. The customer’s contribution to the business is as important as...

What are Some of the Customer Service Skills you Need for Repeat Customers?

Oct 8, 2019
by Tatiana

In any business, customer services desk is the most important. It’s regarded as the most important since it deals wit...

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