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multilingual live chat

Different Ways to Use Live Chat Systems to Increase Customer Engagement

Customer engagement can actually affect the profits that any company makes. It is important to develop different ways to increase customer engagement so that it can increase brand loyalty and retention. Around two-thirds of the profit that any company makes is dependent on their customer engagement techniques. This means that customer needs have to become the most important feature in any business.

Mar 10, 2019 | By Tatiana
choose live chat software

Things You Need To Know Before Choosing Live Chat Software

Technology can enhance the workplace a lot since it makes the workplace really efficient and productive. Major companies have begun to invest billions of dollars in new technology. It can simplify a lot of things and in the case of chat software for websites, it can enhance customer engagement. This is why a lot of companies are investing in such software to increase their customer support options.

Feb 27, 2019 | By Tatiana
Murphy's law

Murphy’s Law in Customer Service. If Anything Can Go Wrong, It Will.

Life is full of surprises. No matter how well you are prepared, there’s always something that can go wrong. And you cannot even imagine what it will be. Given that Murphy’s law is a powerful thing, to be perfectly prepared, you need to be prepared for the worst.

Dec 13, 2018 | By Tatiana
customer experience

How Live Chat on Your Website Can Help Your Business

Customer relationship management can play a huge role in the way a business interacts with its target audience. It also plays a role in the level of customer support you want to offer to your target market. With live chat on your website, you can take things one step further by giving your customers a completely unique experience. Discover the most significant benefits of live chat to shape the future of your customer service department.

Oct 31, 2018 | By Tatiana
myth roadsign

4 Myths That You Believe About Using Live Chat Apps for Websites

Live chat and live chat apps for websites are quickly becoming prevalent among businesses on a local and global level. The benefits they have to offer, such as ease of use, sales boosts, and lower costs for customer service, make this feature very favorable for businesses. Despite those advantages, some businesses still steer clear of live chat systems. That’s mainly because of the many myths surrounding live chat.

Oct 30, 2018 | By Tatiana
how to improve customer loyalty

How to Improve Customer Loyalty: What Can a Company Do?

Brand loyalty can be dependent on several factors and has a high influence on profits, which explains why learning how to improve customer loyalty is essential. To establish loyalty, a company has to make different investments behind the scenes concerning their consumers.

Oct 27, 2018 | By Tatiana
live chat with social media

Using Live Chat with Social Media for Customer Assistance

One can easily notice the growing trend of the use of live chat with social media for rendering customer support services. There is no doubt that this progression has helped businesses to streamline their customer support operations. However, it doesn’t suggest in any way that conventional helpdesk and live chat services are not useful anymore.

Oct 25, 2018 | By Tatiana
live chat user experience

How to Create a Great Live Chat User Experience for Customers

Customer service has to be perfect to increase customer loyalty, which is why it’s in every business owner’s best interest to put together a stellar live chat user experience for its customers. If this department is lacking in any way, it can drive customers away in the long-term and, in turn, negatively influence profits for the company.

Oct 23, 2018 | By Tatiana
Defusing angry customers

Tips for Defusing Angry Customers Efficiently and Effectively

With customer support service, it’s not always rainbows and butterflies, particularly when you’re defusing angry customers. You may come across an angry or irritable consumer throughout the day. The style of customer support provided by each representative and the quality of the services offered to the customers will play a huge role in shaping their perception of the business.

Oct 21, 2018 | By Tatiana
remote helpdesk services

Making the Most of Remote Helpdesk Services

Using efficient remote helpdesk services is essential for success. Maintaining the affiliation between businesses and consumers is more critical for the former. Customers are always available, and they all have many options beyond your company.

Oct 19, 2018 | By Tatiana

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