Customers service today is way different than it was in the past. Technology has paved way for new modes of creating meaningful interactions with your target market. However, the disruption brought about by technology has not stopped.
The tremendous popularity of social media is undeniable. At any given moment, billions of people are using social media tools such as Facebook, Twitter, and Google+ to connect with each other, share opinions, and get updates. It also provides a platform to them to connect with their favorite brands.
No matter how customer responsive and streamlined your business, complaints are bound to happen. Instead of ignoring them, it’s important to try to alleviate the customer pain by solving the problem. If you dismiss the complaint outright, you are telling the customers that their opinions are not valued.
One important strategy that will lead to guaranteed customer satisfaction is personalized customer service. Your goal should be to create the feeling of a personal connection with every customer.
Most business owners focus so much on growing their business that they tend to ignore the most important thing that can help sustain a business — building promising customer relationships.
Omni-channel is a customer service approach to sales that seeks to offer a seamless customer shopping experience. From smartphone and live chat services online to social media, customers are connecting with their favorite brands in more ways than ever.
Do you know how important customer churn rate is to your business growth? A company won’t be able to achieve growth if the customer churn rate is more than 10 percent. This will have a negative impact on the profitability, since you will be burning money on marketing to acquire new customers.
Here, we will offer you some tips, like using live chat customer service, that will help you to reduce the customer churn rate and grow your business at the same time.
Data mining is a critical factor in improving customer support services. The process involves sifting information gathered from different sources to establish better customer relationships.
The patterns found using data mining applications help to recognize customer trends and be more prepared to support them properly.
You have a wide range of products in your e-commerce store, you launch a well-designed website and do everything you can to market it. You become successful in gaining some customers and selling a good amount of products each month.
In all kinds of industries, right marketing and customer satisfaction are the driving factors that lead to success. Marketing today has become so competitive that businesses are looking for new and innovative ways to seek growth. One thing that has boosted up the marketing game in general is live web chat.
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