3 Secrets to Providing the Best Customer Service Possible

Providing the best customer service possible has a direct effect on how much your product sells. Studies show that customers usually buy things based on emotion more than rationale, which means that customer loyalty has a specific impact on purchases.

3 Interesting Pieces of Live Chat Information That You Probably Didn’t Know

Live chat software might not appear very important for your business, but that’s something you can only know if you have the most up-to-date live chat information. If there is one thing that can help you see the worth hidden in it, it’s the facts and statistics associated with the chat software.

The Importance of Seamless Customer Service Chat Integration on Business Websites

Having chat software on your website might make you think that you have everything under control, but the opposite is often true. The main reason for this is because the live chat option might actually be too imposing. You can’t underestimate the importance of seamless customer service chat integration that genuinely benefits your base target.

Five Ways IT Support Teams Benefit from Help Desk Software Applications

Technology plays a key role in how smoothly and efficiently a business operates. When technology fails, a business can lose precious hours and productivity that could have been spent helping the business achieve its goals and objectives.

The Importance of The Customer Journey Flowchart

These days, technological advancements have changed the way customers interact with companies. Today, customers can connect with companies through different channels such as social media, video, and photo sharing sites. In the business world, mapping the customer journey is essential if you want to create a positive customer experience.

Helpful Abandoned Cart Email Ideas

Abandoned cart emails are a great tool to increase online conversion rates. These emails can be sent to customers to remind them about abandoned online shopping purchases, and bring them back to the site. Research has shown that using abandoned cart emails improve revenues from 8 percent to 20 percent.

How to Personalize Live Chat Customer Service

People are shopping online today more than ever before. In fact, they are the reason for the doom of many well-known brick-and-mortar retail stores. However, the large number of online stores has made it challenging to make a mark and attract customers.

How to Create Customer Personas for the Customer Service Team

Customer personas are generalized representations of ideal customers. They help customer service and sales personnel understand customers. Customer personnel use personas to help personalize the service according to the tastes of target customers.

How To Use Customer Lifetime Value Measurements

Customer Lifetime Value (CLV) is a critical measure of business success. The metric refers to the value contributed by an average customer over a lifetime, and a relevant measure for almost any type of business. In this post, you will learn how CLV is calculated and also what action you can take to improve this critical metric.

How Does Live Chat Improve B2B Customer Service Experience?

A lot of businesses are using live chat to attract leads and turn them into loyal customers. Online chat can be a vital component of your inbound marketing efforts. A report by the American Marketing Association has found that online customer support through live chat resulted in a 305 percent increase in return on investment.

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