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Emotion recognition

Can Emotion Recognition Be Beneficial To Customer Support?

Aug 10, 2020
by Tatiana

Emotions play a significant role in our daily lives and the decisions we make. Emotion recognition helps businesses understand the moods and behaviors of a customer using their verbal and non-verbal cues. The customer agent evaluates the client's experience using his/her emotions, and this helps...

self-service support

self-service support

The Tomorrow of Self Service and What it means for Businesses.

Jun 17, 2020
by Tatiana

Many companies are shifting towards self-help customer support. In this approach, a customer uses an interactive inte...

e-commerce shopping

e-commerce shopping

Boost up Client Satisfaction Rates in 7 Steps

May 23, 2020
by Tatiana

Nowadays, most people shop online. Everything from household goods to electrical appliances is available on online sh...

customer support

customer support

The 7 Tips to Deal with Each Support Ticket

Mar 30, 2020
by Tatiana

Sure, a help desk system is an excellent invention meant to ease the process of query resolution. But at the end of t...

help desk solution

help desk solution

The 5-Minute Help Desk Guide for Newbies

Mar 21, 2020
by Tatiana

The help desk is a special contact point in companies that offer support clients and employees with their various iss...

e-commerce customer service

e-commerce customer service

The Mathematics of Customer Service: 7 Important Metrics Every E-commerce Should Monitor

Feb 19, 2020
by Tatiana

All companies want to increase their profit margins and attract more consumers while keeping existing clients. But t...

5 Signs You Need Website Chat Integration for Your Business

Oct 28, 2019
by Tatiana

When you think of website chat integration, you’re also likely to think of an e-commerce business. The assumption is ...

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