Live chat software might not appear very important for your business, but that’s something you can only know if you have the most up-to-date live chat information. If there is one thing that can help you see the worth hidden in it, it’s the facts and statistics associated with the chat software.
Having chat software on your website might make you think that you have everything under control, but the opposite is often true. The main reason for this is because the live chat option might actually be too imposing. You can’t underestimate the importance of seamless customer service chat integration that genuinely benefits your base target.
Technology plays a key role in how smoothly and efficiently a business operates. When technology fails, a business can lose precious hours and productivity that could have been spent helping the business achieve its goals and objectives.
These days, technological advancements have changed the way customers interact with companies. Today, customers can connect with companies through different channels such as social media, video, and photo sharing sites. In the business world, mapping the customer journey is essential if you want to create a positive customer experience.
Abandoned cart emails are a great tool to increase online conversion rates. These emails can be sent to customers to remind them about abandoned online shopping purchases, and bring them back to the site. Research has shown that using abandoned cart emails improve revenues from 8 percent to 20 percent.
People are shopping online today more than ever before. In fact, they are the reason for the doom of many well-known brick-and-mortar retail stores. However, the large number of online stores has made it challenging to make a mark and attract customers.
Customer personas are generalized representations of ideal customers. They help customer service and sales personnel understand customers. Customer personnel use personas to help personalize the service according to the tastes of target customers.
Customer Lifetime Value (CLV) is a critical measure of business success. The metric refers to the value contributed by an average customer over a lifetime, and a relevant measure for almost any type of business. In this post, you will learn how CLV is calculated and also what action you can take to improve this critical metric.
A lot of businesses are using live chat to attract leads and turn them into loyal customers. Online chat can be a vital component of your inbound marketing efforts. A report by the American Marketing Association has found that online customer support through live chat resulted in a 305 percent increase in return on investment.
Over the past few decades, our society’s dependence on technology increased exponentially. Gone are the days when phone and face-to-face interactions were the only points of contact with customers. Today, there are a lot of channels through which businesses can cost-effectively serve clients.
Words are a powerful tool of communication. Using the right phrases can help you resolve any situati...
Retaining customers is less expensive than acquiring new ones, and customer experience management is...
As the owner of an e-commerce website, you probably already know all about the importance of providi...
Following rules is one of the most difficult part of life and of business. Some rules should be foll...
This article was contributed to our blog by Clayton Johnson from the HOTH. 1. Social Locker This i...