How a Virtual Help Desk can Help Boost Customer Service Quality

Online customer service is essential for companies these days. Offering real-time customer service can help boost the customers’ perception of the quality of service. An advancement in the online customer service is the use of virtual agents.

How to Reduce Customer Attrition Rate

Retaining customers is one of the prime concerns for most companies. A company needs to develop strategies to maintain the status quo, and avoid losing the customers to the competitors. However, without knowing about the attrition rate it can’t simple craft strategies to retain the customers.

The Scrum Approach in Improving Customer Service

The scrum technique has been used by software companies for over a decade to ensure that the project deliverables meets customer’s requirements. It is an empirical approach to managing the project that advocates adaptive planning, early delivery, evolutionary development, and continuous improvement.

How to Measure and Improve Customer Experience

Increasing number of business owners are now becoming aware of the importance of focusing on customer experience. A research conducted by Forrester has found that more than 73 percent of businesses stated that customer experience is extremely important. However, only 1 percent of the companies were providing exceptional customer service.

5 Tactics to Boost Customer Lifetime Value

A company can select different kinds of metrics to gauge the effectiveness of their customer service. Metrics such as bounce rates, number of online visitors, conversion rates, and bounce rates are all important. However, one metric that outweighs all others in importance is CLV, or customer-lifetime-value.

Avoid Being an Average Joe and Become a Customer Service Rockstar

Customer service has become increasingly complex today. However, it still is an important component of a business success. Customers today expect effective, easy, and personalized service. And offering them exactly what they want is the perfect receipt to becoming a customer service rock star.

5 Customer Service Trends You Should Not Ignore in 2017

No company can achieve high profitability today without focusing on improving the customer service. Every year new studies suggest the importance of customer experience in achieving business success. This is a fact that has been realized by most businesses today as Forrester found above 72 percent consider customers service as their top priority.

How to Ace Customer Service in the Digital Age

Customer service expectations have increased in recent times. Most of the customers are looking for a seamless customer service experience. Increasingly they are looking for personalized customer service that not just satisfies but amazes.

The Importance of Connecting with Customers Using Social Media

Social media has gained enormous popularity over the years. Initially used by a group of tech nerds, today the digital platform is being used by every Tom, Dick and Harry. The social media platform is popular among people of all ages, race, nationality, and gender. Whether your target market are baby boomers or millennials, your company should strongly consider social media integration to connect with the customers.

5 Tips to Develop a Customer Focused Culture

Corporate businesses increasingly need to adopt a customer focused culture to ensure that they remain a cut above their competitors. In today’s cut throat competitive environment, price and product features alone won’t make a company achieve differentiation.

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