The Tomorrow of Self Service and What it means for Businesses.
Many companies are shifting towards self-help customer support. In this approach, a customer uses an interactive inte...
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Emotions play a significant role in our daily lives and the decisions we make. Emotion recognition helps businesses understand the moods and behaviors of a customer using their verbal and non-verbal cues. The customer agent evaluates the client's experience using his/her emotions, and this helps...
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