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Product centric vs customer centric

Product Centric vs Customer Centric: Delving Into Business Philosophies

Sep 28, 2023
by Beryl Miller

In the heart of business, these two approaches dictate how companies engage with their offerings and target audience. As a business, you need to understand the difference between product centric vs consumer centric because as the marketplace evolves, the consumer behavior shifts. What Are They? ...

fasten customer service

fasten customer service

How to Improve Your Customer Service Response Time?

Aug 14, 2023
by Beryl Miller

Every business, from budding startups to large enterprises, recognizes the importance of fast and effective customer ...

long tail customers

long tail customers

How to Grow Long Tail Customers: Unlocking the Potential of Niche Markets

Aug 7, 2023
by Beryl Miller

In the vast ocean of business, we always don’t keep attention to the less noticeable stream of revenue. We instead tr...

post purchase experience

post purchase experience

How Important is Post Purchase Experience?

Jul 28, 2023
by Beryl Miller

The journey doesn’t end when a customer checks out. Quite the opposite – that’s when an important phase, often overlo...

How Do You Respond To a Rude Customer Professionally?

Jul 21, 2023
by Beryl Miller

Every person working in customer service has faced it at least once: the rude customer. Whether their anger is justif...

ecommerce customer retention

ecommerce customer retention

How Do You Increase Customer Retention in Ecommerce?

Jul 14, 2023
by Beryl Miller

In today's fast-paced ecommerce world, the focus often revolves around acquiring new customers. But what about the on...

empathy statements in customer service

empathy statements in customer service

How Do You Empathize with Customers on Chat?

Jul 7, 2023
by Beryl Miller

Empathy is an essential tool for customer service, especially in the era of digital communication. Online chat servic...

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