The importance of providing real time customer service today cannot be emphasized enough. With real time customer service via a live chat plugin, the companies will be able to satisfy the customer expectation and make them loyal customers. Here are five benefits that can help you to realize the importance of offering real time customer service.
Companies should not overlook improving existing customer value in their quest to improve market share. Statistics show that the probability of selling something to existing customers is about 70 percent while it’s only 20 percent for new prospects. And one of the best ways to sell to current customers is through upselling.
Attracting prospects through effective lead generation is important for a business to flourish. Businesses who nurture leads are able to make 50 percent more sales at around 33 percent fewer costs. One effective way that can help you to grow leads without spending a fortune is investing in a live chat system.
Every online business needs to know about their customers. It’s important to understand where the customers are coming from and which keywords they use to visit the site. Also, the business owner must know what pages are not capturing the attention of the online users. All this information can be gathered using Google Analytics.
If you are a business owner, you know that the key to success for any business is having a satisfied clientele. If the customers are satisfied with your products and services, they will keep coming back to you for more. This is one of the reasons why you should prioritize customer satisfaction.
Customer contact managers face a challenge when it comes to reducing customer service costs. They have to create the right balance between customer service quality and reduced costs. One important metric that can be extremely useful in reducing customer service cost is cost-per-contact.
Exceptional customer service is a necessity today’s market. No company can survive if customers are not treated with respect and value. Here are five “sins” of poor customer service that you should not commit if you want to create a positive relationship with your customers.
Online chat is a powerful way to reach out to the customers. Live chat services online allow you to cater to the needs of the customers in a more effective way. A growing method of communication, a Forrester article revealed that live chat use has increased from 38 percent in 2009 to 65 percent in 2015.
Providing dedicated customer service is costly. According to the report of Worldwide Industry Benchmark, the average cost per inbound call is $3. When dealing with hundreds of customers in a day, the cost of servicing the customers can turn out to be a large sum indeed.
As part of their job, live chat help desk customer representatives have to deal with a lot of unhappy customers. At times, they even have to deal with customers who have become completely irate, whether that be from lack of problem resolution or dissatisfaction with a product or service.
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