HelpOnClick Blog

Stay updated on the lates Live chat news

Why You Should Offer Customer Self-Service in Your Business

Oct 22, 2021
by Beryl Miller

Customer self-service is based on the idea that today’s customer loves to be in charge and savor the freedom of choice. They are busy, and love interacting with machines and tech than a real person. No wonder many people cherish the self-help experience; it positions a brand as unique and all-...

Keeping Your Clients Close: Understanding Customer Intimacy

Oct 22, 2021
by Beryl Miller

How much do you know about your clients, as individual customers and in general? Most world-class brands prioritiz...

What’s a Customer’s Lifecycle? A 5 Step Guide

Oct 22, 2021
by Beryl Miller

Best ecommerce practices focus on attracting customers, taking them through a seamless purchase and checkout journey,...

Tips to Increase First Contact Resolution rate of Your Phone Call Support Services

Oct 22, 2021
by Beryl Miller

A brand or company can be said to deliver seamless customer service when very few customers are reaching out for assi...

How to Gauge the Customer Success of Your Live Chat Support

Oct 22, 2021
by Beryl Miller

Nowadays, it is easy to quantify online interactions and link them to sales from ecommerce platforms. Through coll...

Problems Causing Customer Service Horrors and Their Solutions

Oct 22, 2021
by Beryl Miller

Every business person’s ultimate goal is to acquire as many customers as possible, and retain them. The main goal is ...

Customer Service Lessons You Can Learn from Other Businesses

Oct 22, 2021
by Beryl Miller

In business, uniqueness and originality are key factors when selling your brand, product, or services. Play by the...

You are a few minutes away from connecting
to your website visitors.

Start 30-day Trial

No credit card required