Challenges of Working in a Call Center
Call centers may constitute a very hectic job that often involves high levels of stress. Employees also get affected ...
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Best Practices for Training Virtual Chat Agents
Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...
