As we may have already accustomed you all with constant improvements to the HelpOnClick Live Chat Software, after the great Chat via SMS Feature, we are now proud to announce a software update, with a new enhancement included.
You can now build even more trust for your visitors, by adding the picture of your operator within the Chat Widget.
This feature will make your website visitors feel more comfortable while chatting with one of your operators.
This improvement adds a more personal approach and will significantly increase the amount of visitors that become your customers.
Here’s a snapshot of how it looks:
The image will show in the widget when an operator picks up an incoming chat, but also when an operator personally invites a visitor to chat.
Additionally, your operator picture will also be shown if a visitor chats through the expanded chat window, just like below:
How to set up an operator picture within the Chat widget?
It’s easy. Each operator can upload his/her own image under the “Settings” tab. This will override the default image.
You can also find this guide into our Help Section
Do you have questions, suggestions or feedback? We would appreciate if you would Contact our team and let us know what you think. You can also post a comment below and express your thoughts on this new feature.