Technology has revolutionized customer service. The fact is that customer service landscape had b...
One of the biggest problems for online business owners is shopping cart abandonment. This happens...
Many organizations lose sight of the basic things that help build brand loyalty. For example, try...
These days, many companies are putting too much emphasis on positive ROI and ignoring the most im...
Customer service expectations are changing. Consumer demographics have shifted with the majority ...
Companies often become complacent about their level of customer service. They tend to put support...