Customer support can help you make friends with your customers or it can become the reason for losing customers. How is your customer support department doing?
Every business has to deal with complaints. Customer complaints help to improve business processes and products when management is open to customers’ opinion. To effectively negotiate with customers you need to understand the reasons that stand behind a complaint.
Every business whether it is a startup or an enterprise is a system. When a part of a system does not work, the whole system fails. You may have already heard about correlation between viral loops and growth hacking. Let’s see why we should also consider customer service in this system.
Travel agencies have become less popular nowadays because everyone can easily buy a ticket and book a hotel on the Internet within a few minutes. Still some agencies are still alive because of one type of customers. Those who are looking for personal service.
Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued.
Motivation at work strongly affects employees performance.
According to Gallup research, only 13% of employees worldwide are actively engaged in their job. For the USA and Canada the number does not look more promising – only 29% of employees are engaged. What does this mean for business owners? Most of the employees are ineffective at work because of the lack of motivation.
Clients are not only the source of financial success of a company, but also the source of the most valuable information. Business growth is built on information, and we should not underestimate the role of clients in the information flow.
If you plan to update your website design or create a new website this year, you must be aware of the web design trends for 2017. The following articles will help you learn how to create an up-to-date website.
Social customer service seems to be an essential part of customer experience management today. You may have heard multiple times, that you have to monitor social media regularly, and respond to the issues quickly. When customers complain on Facebook or Twitter, the whole world knows about the issues. If you do nor react on time, complaints will ruin your reputation.
Everybody makes mistakes. We are used to sort out our own faults, but sometimes we have to deal with our colleagues’ mistakes. Customer trust can be based on how good you are in troubleshooting. Do you know how it can affect customer trust when you sound positive or negative about your colleague when you talk to an affected customer? Do you know how you usually sound?
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