Build Trust, Sales Will Follow – Tips for Live Chat

The key for any business to blossom is the trust of the customer. Customer support is touted as the ultimate battlefield where the businesses are competing in 2017. A good customer experience means an increase in sales and a bad customer experience will make you lose customers quicker than you think.

Importance of Live Chat for Your Business

When you run a store, you get lots of visitors, but not all of them are going to be your customers. They might only resort to checking out what you have and see if you have what they want; if they don’t find it, then they’re going to move on. It is up to you to facilitate their search and fulfill their requirements if you can.

Comparing virtual agents and frequently asked questions (FAQs)

Custom support solutions have come a long way from the traditional bunch of technicians. Now, as businesses focus on clients there is a need for faster interaction. Two such common examples are that of virtual agents and frequently asked question (FAQs).

6 Creative Ways For Companies To Use Live Chat

For businesses that require a strong customer-company relationship to survive, live chat solutions are crucial.

Keep Calm and Handle Customer Complaints

Building and maintaining relationships with customers is crucial for the success, profitability, and growth of a business. A core part of customer relations is handling their feedback and complaints.

Create a Pleasant Live Chat Experience for Your Online Customers

Live chat software is a technological solution that has allowed businesses and organizations to facilitate their online customers conveniently and in a timely manner.

How to Turn Your Disappointed Customers into Loyal Customers

Customer’s service demands are ever-increasing. They have become dynamic, and meeting them requires adopting a customer focused approach. This is necessary if a firm wants to sustain and improve business growth.

Live Chat Software or a Traditional Phone Support – Which is Better?

Customer service has become the increased focus of domain across all business verticals. Organizations—small and large, both are increasingly acknowledging customer service as the primary differentiator between competitors.

How Live Chat Software Can Help Banking Sector to Improve its Services

The banking sector has always been one of the early adopters of digital and technological solutions. Organizations operating in the sector continue to leverage the benefits of technology—be it digital signatures, online banking, mobile banking or ATM facility—to help improve the services offered to their clients.

How Can Hospitality Industry Leverage Benefits of Live Chat Software

Over the past few years, active social media interactions have been the primary focus of hospitality businesses having an online presence. It is a strategy that has allowed them to provide improved customer support services to their clients, all the while serving as a productive marketing move. 

Popular Articles

21 Phrases That Service Staff Must Know

Words are a powerful tool of communication. Using the right phrases can help you resolve any situati...

Virtual Chat or Live Chat? Now You don’t have to Choose

As the owner of an e-commerce website, you probably already know all about the importance of providi...

Regular Customer vs Loyal Customer: Why it is not the same

Retaining customers is less expensive than acquiring new ones, and customer experience management is...

5 Golden Rules of Customer Service

Following rules is one of the most difficult part of life and of business. Some rules should be foll...

How to Improve Your Live Chat Service: Chat Scripts

Live chat on websites is mostly used for sales and customer service. Technical support mostly requir...