The Importance of Having Customizable Live Chat Solution

What should you look for when investing in a live chat software solution?

An SSL encrypted layer of security to protect the conversational records. A convenient integration with web analytics tools to design target persona. A virtual agent support to ensure round the clock customer service.

Integrating Live Chat for Healthcare: What to Consider?

In one of our blogs, we reviewed the successful deployment of live chat software solutions across different industrial domains. One of those was the healthcare sector, in which we discussed the example of Kindred Healthcare, exploring how the organization improved its customer support service by integrating a live chat solution.

Live Chat Solution: Cases Resonate With Positive Echoes

We have already discussed (Why Your Business Needs a Live Chat Software?) the business benefits of live chat solution. However, discussing the benefits of a tool in theory is quite different from presenting the facts appreciated through its practical implementation. And in business, it is all about the tangibles.

The Chatter that Matters—Using Virtual Agent Integrated Live Chat Solution

In one of our previous blogs, we discussed the benefits of having a live chat software for your e-commerce website. Today, we would like to take this discussion a step further and explore the subject: How virtual agent integrated live chat solution can consolidate your customer support strategy.

What Do You Need: Chatter at Click or Informative Splatter on Web Page?

Providing the right answer to a customer’s question can make all the difference between an easy transition down the sales funnel or a disgruntled-close-to-a-non-productive sales journey. Your customers have plenty of alternatives available on the internet and if you are not ready to facilitate them with their queries, chances are someone else would.

Say Hello to Your Customer Queries and Needs!

You have one of the best website in your niche, with a perfectly designed template that resonates with the identity of your business.

There is a registered gTLD that is specific to your niche—.bags, .america, .restaurants—a domain that allows your business to be searched easily on the internet.

Why travel Agencies Must Have Live Chat on Their Websites

Travel agencies have become less popular nowadays because everyone can easily buy a ticket and book a hotel on the Internet within a few minutes. Still some agencies are still alive because of one type of customers. Those who are looking for personal service.

Reduce Shopping Cart Abandonment Rate With Live Chat

An average documented online shopping cart abandonment rate is close to 70%. Part of it is natural abandonment which happens when customers search for products, compare prices and save for later. Another part reveals problems on your website or in customer service.

7 Basic Rules for Customer Service Chat Operators

Everyone in the modern world knows how to chat online. Still not everyone can work as a customer service chat operator. Professional communication differs from any personal chat. Here are some rules that will help you sound professional when chatting with clients.

Why Social Customer Service is Bad For Your Business

Social customer service seems to be an essential part of customer experience management today. You may have heard multiple times, that you have to monitor social media regularly, and respond to the issues quickly. When customers complain on Facebook or Twitter, the whole world knows about the issues. If you do nor react on time, complaints will ruin your reputation.

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