Customers do not always need to see or hear a customer service representative to understand their...
Every interaction with a customer is a chance to change their opinion about your business. Custom...
If customer service is your job, and you want to succeed in it, this article is for you. Wether y...
Following rules is one of the most difficult part of life and of business. Some rules of customer...
Retaining customers is less expensive than acquiring new ones, and customer experience management...
Customer service is a hard everyday job. Sometimes you are happy to help, and sometimes you get t...