Integrating Live Chat for Healthcare: What to Consider?

In one of our blogs, we reviewed the successful deployment of live chat software solutions across different industrial domains. One of those was the healthcare sector, in which we discussed the example of Kindred Healthcare, exploring how the organization improved its customer support service by integrating a live chat solution.

Live Chat Solution: Cases Resonate With Positive Echoes

We have already discussed (Why Your Business Needs a Live Chat Software?) the business benefits of live chat solution. However, discussing the benefits of a tool in theory is quite different from presenting the facts appreciated through its practical implementation. And in business, it is all about the tangibles.

The Chatter that Matters—Using Virtual Agent Integrated Live Chat Solution

In one of our previous blogs, we discussed the benefits of having a live chat software for your e-commerce website. Today, we would like to take this discussion a step further and explore the subject: How virtual agent integrated live chat solution can consolidate your customer support strategy.

Say Hello to Your Customer Queries and Needs!


You have one of the best website in your niche, with a perfectly designed template that resonates with the identity of your business.

There is a registered gTLD that is specific to your niche—.bags, .america, .restaurants—a domain that allows your business to be searched easily on the internet.

Key Metrics for Your Customer Support Team

Customer support can help you make friends with your customers or it can become the reason for losing customers. How is your customer support department doing?

What Your Customers Want When Complain

Every business has to deal with complaints. Customer complaints help to improve business processes and products when management is open to customers’ opinion. To effectively negotiate with customers you need to understand the reasons that stand behind a complaint.

Viral Loops, Customer Service, Growth Hacking – How Are They Connected?

Every business whether it is a startup or an enterprise is a system. When a part of a system does not work, the whole system fails. You may have already heard about correlation between viral loops and growth hacking. Let’s see why we should also consider customer service in this system.

Why travel Agencies Must Have Live Chat on Their Websites

Travel agencies have become less popular nowadays because everyone can easily buy a ticket and book a hotel on the Internet within a few minutes. Still some agencies are still alive because of one type of customers. Those who are looking for personal service.

Do CEOs Care Enough About Customer Service Culture?

Customer service culture is something that cannot be set up once and stay forever, it grows and changes with your business. It cannot be built within one department, everyone in the company should be involved. It cannot come from frontline employees, it should be supported by top management. Do you care enough about customer service culture in your company? 

15 Customer Service Quotes That Will Keep You Motivated

Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued. 

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