Live Chat Features

At HelpOnClick, our live chat is so much more than just chatting with customers visiting your website. Our live chat features include all the tools you need to setup, customize, chat, monitor, and learn from your live chat sessions.

Live chat and help desk features - Setup

Setup

Start your HelpOnClick service within minutes.

Live chat and help desk features - Customization

Customization

Make the chat tool fit your website design.

Live chat features - Engagement

Engagement

Engage your website visitors in a conversation.

Live chat features - Chatting

Chatting

Provide timely consultation and close the deal.

Setup

Setup only takes a few minutes. After registration, simply find the HTML code, copy and paste into your website, and start chatting. Add several websites and departments to your account to keep all communication in one place.

Customization

Customization is one of our most popular live chat software features. Match your chat tool with the look and feel of your website.

Engagement

With eye-catchers, manual and advanced automated invitations you can make sure, that your customers will contact you whenever they have questions. Offer timely help when your customers need it.

Chatting

The HelpOnClick live chat is created for effective work. See advanced information about your visitor (full name, picture, social profiles, and other information that can be found on the Web based on the visitor's email address), run multiple chats, see what the visitors are typing before they send it, use canned messages, view previous chats for returning visitors, transfer chat to another operator, chat in any language. Switch to the “leave a message” mode when all operators are offline.

Live chat features - Monitoring

Monitoring

Monitor website traffic in real time.

Live chat features - Virtual agent

Virtual Agent

Let the Virtual Agent help when all operators rest.

Live chat and help desk features - Reports

Reports

Stay tuned, measure your customer service quality.

Live chat features - Integrations

Integrations

Integrate the HelpOnClick live chat into any website.

Monitoring

Real-time data is invaluable for business owners. Our monitoring feature allows you to view a customer's location, the current page they are viewing, and the time they’ve spent on the website. This data enables you to engage visitors at the perfect moment.

Virtual Agent

HelpOnClick’s Virtual Agent is a chat bot that can engage visitors to your website when your operators are otherwise unavailable. This is a great way to continue to engage visitors during off hours.

Reports

Get access to advanced reporting on customer service rating, operator performance, and much more. You can even integrate with Google Analytics to discover more valuable data on how customers interact with your website.

Integrations

The HelpOnClick live chat can be integrated into any website. For major CMS and E-commerce systems we have developed dedicated plugins to simplify installation. Your customers can even start a chat session directly from your email newsletter, if you send them a link to chat.

Live chat and help desk features - Cross Platform

Cross Platform

Chat using your favorite platform and device.

Live chat features - Archives

Archives

Review the chat history at any time.

Live chat features - Social media

Social

Integrate live chat with your social media accounts.

Live chat and help desk features - Security

Security

Your data is safe and secured with our advanced data center and advanced SSL connection.

Cross Platform

With our desktop and mobile applications, you can access live chat features from Windows, Mac OS, iOS, and Android.

Archives

All your chat history is automatically saved and it is available for advanced search. We keep the chat history for as long as your account is active.

Social

Integrate your live chat with social media and deepen your customer engagement on Facebook, Twitter, or Google+.

Security

Communication is SSL secured and encrypted. Available for all accounts. Our data center is well protected with the most advanced technologies.

Start Connecting Today

Start connecting with your customers today with HelpOnClick’s extensive selection of live chat features.

You are a few minutes away from connecting to your website visitors.
Start a 30-day Trial Now
No credit card required