Virtual Chat or Live Chat? Now You don’t have to Choose

As the owner of an e-commerce website, you probably already know all about the importance of providing the best possible support to your prospects and customers. Whether you’ve been relying solely on live chat or virtual chat or have been trying to decide between the two, you no longer have to make compromises.

virtual chat agent

HelpOnClick live chat now includes the virtual chat as a built-in feature, and you have it active from the start of your trial period. No need in additional activation, no need to pay extra. Ten virtual chats per day are included for free in all live chat plans!

Give Customers and Prospects what They Need without Breaking the Bank

Small- and medium-sized e-commerce sites don’t often have the resources that are needed to provide around-the-clock live support to everyone who needs it. By using a program that incorporates virtual support and live support, you can affordably offer prospects and customers a personal level of service without spending exorbitant amounts of money.

What are the Benefits of Support via Chat?

The benefits of offering support via chat are well-known. What’s more is that all of the most important benefits apply just as easily to virtual support as they do to live suppor. By turning to HelpOnClick, you can get the most out of these benefits to ensure that your e-commerce site delivers the most profitability:

Increase Efficiency – Even the most sophisticated live chat program is going to fall short from time to time. Customers are going to be left waiting for assistance, and many of them aren’t going to wait very long. Live chat supplemented by virtual support helps to eliminate this problem.

Eliminate Wait Times – No one likes waiting for assistance. In a brick-and-mortar store, it’s sometimes a necessary evil. Incredibly, you can offer a level of service that’s superior to that of a physical store by using HelpOnClick. At any given moment, visitors can get the support they need instantly.

Increase Sales – People are more likely to make purchases when they’re confident they’re getting what they want. Expecting people to jump through a bunch of hoops to find out what they need to know isn’t practical. They’re far more likely to just go to an entirely different e-commerce site. You can keep that from happening by offering support via chat.

Improve ROI – Like any online business owner, you’re always looking for ways to enhance your ROI. HelpOnClick is easy to implement and incredibly affordable. The support it provides is sure to increase customer satisfaction and boost sales, so the return on your investment will be all the greater.

Provide Superior Support – The absolute best aspect of offering support via chat is doing what it takes to provide exceptional customer service. Live chat and virtual chat are practically ubiquitous nowadays. Live chat is widely considered to be superior, but virtual support can pick up the slack and ensure that no one is left waiting around for help. With a reputation for offering unbeatable customer service, your company’s success will know no limits.

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