“A man without a smiling face must not open a shop”. This Chinese proverb reminds us of the basic...
Every interaction with a customer is a chance to change their opinion about your business. Custom...
Retaining customers is less expensive than acquiring new ones, and customer experience management...
Customer service is perhaps one of the most vital parts of conducting business, because every int...
Today there are almost no industries with no competition. In the highly competitive environment c...
When visiting a retailer’s website, shoppers search for warranty information, pricing, specs/mode...