Integrate Live Chat with your Online Store

In an effort to constantly improve our Live Chat service, HelpOnClick has now increased the number of Online Store platforms on which you can easily integrate Live Chat, to increase your sales and gain your customers’ satisfaction.

HelpOnClick provides integration possibilities with Magento, ZenCart, osCommerce, PrestaShop, XCart and now, you can also integrate Live Chat with opencart.

opencart

To easily integrate Live Chat with your online store, here are some instructions on how to do that, using opencart, our most recent plugin, and also using Magento or Zencart, some of the most popular web store platforms.

Integrate live chat with opencart

  • On your HelpOnClick console, go to Admin->Code and copy the HTML code
Integrate live chat with Opencart
  • On opencart files, locate file “footer.tpl” in “catalog/view/theme/default/template/common” folder (this is for the default template. For other templates the folder may change accordingly)
  • Open the file in your favorite editor (such as Notepad) and find the </body> tag at the bottom of the file
  • Paste the code you copied earlier just before the </body> tag
  • Save the file and upload to the server
  • That’s it!

Integrate live chat with Magento eCommerce

  • On your HelpOnClick console, go to Admin->Code and copy the HTML code.

Integrate live chat with Magento eCommerce

  • Login to Magento admin and choose “System” and then “Configuration” sub menu
  • Click on “Design”

Magento admin panel

  • Open “Footer” and find “Miscellaneous HTML”. Paste the HTML in the text box

Paste the HTML chat code in the text box

  • Click on “Save Config” button. That’s it!
Add live chat code to Magento eCommerce

Integrate live chat with ZenCart

  • On your HelpOnClick console, go to Admin->Code and copy the HTML code

Integrate live chat with Zen-Cart

  •  On Zen-Cart files, locate file “tpl_main_page.php” in “/includes/templates/[template_name]/common” folder
  • Open the file in your favorite editor (such as Notepad) and find the </body> tag at the bottom of the file
  • Paste the code you copied earlier just before the </body> tag
  •  Save the file and upload to the server
  • That’s it!

All of our plugins, to integrate Live Chat with your online store, and many more, are always available on our website, under the Plugins section

 We would be happy to hear from you if you have any suggestions, questions or any thoughts regarding our Live Chat software or any of the plugins. Feel free to Contact our team for support or post a comment under this post to let us know your thoughts. 

1.       Open “Footer” and find “Miscellaneous HTML”. Paste the HTML in the text box

Popular Articles

Regular Customer vs Loyal Customer: Why it is not the same

Retaining customers is less expensive than acquiring new ones, and customer experience management is...

21 Phrases That Service Staff Must Know

Words are a powerful tool of communication. Using the right phrases can help you resolve any situati...

5 Golden Rules of Customer Service

Following rules is one of the most difficult part of life and of business. Some rules should be foll...

Virtual Chat or Live Chat? Now You don’t have to Choose

As the owner of an e-commerce website, you probably already know all about the importance of providi...

How to Improve Your Live Chat Service: Chat Scripts

Live chat on websites is mostly used for sales and customer service. Technical support mostly requir...