Making the Most of Remote Helpdesk Services

Using efficient remote helpdesk services is essential for success. Maintaining the affiliation between businesses and consumers is more critical for the former. Customers are always available, and they all have many options beyond your company.

Five Ways IT Support Teams Benefit from Help Desk Software Applications

Technology plays a key role in how smoothly and efficiently a business operates. When technology fails, a business can lose precious hours and productivity that could have been spent helping the business achieve its goals and objectives.

5 CRM Tips for E-Commerce Businesses

Whether you are an online financial company or a grocery store, focusing on customer relationships is essential for online success. However, according to a report by PricewaterhouseCoopers, most online companies don’t have a successful customer relationship strategy.

Tips for Choosing Service Ticket Management Software

Finding the right help desk software for your business is not an easy task. All service providers have their own pros and cons. With a number of service ticket management programs available, it may be difficult to find the right one. If this is the situation you are faced with, here are some tips that can help you out.

Things to Look for When Choosing a Help Desk Software

Choosing the right help desk software is not an easy task especially when there are so many of them out there. From knowing the experience you want to give your customers to the experience your support team should have, a lot needs to be considered.

Using Live Chat Help Desk to Pacify Angry Customers

As part of their job, live chat help desk customer representatives have to deal with a lot of unhappy customers. At times, they even have to deal with customers who have become completely irate, whether that be from lack of problem resolution or dissatisfaction with a product or service.

Help Desk Chat Software & SSL Certificate

SSL security is the reason why successful eCommerce businesses are making it big. Besides protecting sensitive customer information, the technology prevents negative PR by screening users and keeping hackers at bay.

Best Widgets For Ecommerce Websites

It takes just 7 seconds for users to click away from a website if they don’t find the information they need. If a website fails to address users concerns, capture their interest, and compel them to share their experience with others, it won’t rank high in SERPS.

Frequently Asked Questions About SLAs

Service level agreements or SLAs are some of the most important components of any IT setup and help desk features. eCommerce entrepreneurs are well aware of its importance since it is often used to negotiate with hosting services and shopping cart software, among others.

6 Major Benefits of Help Desk Chat Software

Help desk chat software can help in improving the quality of service delivered to the customers. The software can help in better meeting the customer’s needs. Here we will take a look at X benefits for companies from adding website chat software.

Popular Articles

21 Phrases That Service Staff Must Know

Words are a powerful tool of communication. Using the right phrases can help you resolve any situati...

Regular Customer vs Loyal Customer: Why it is not the same

Retaining customers is less expensive than acquiring new ones, and customer experience management is...

Virtual Chat or Live Chat? Now You don’t have to Choose

As the owner of an e-commerce website, you probably already know all about the importance of providi...

5 Golden Rules of Customer Service

Following rules is one of the most difficult part of life and of business. Some rules should be foll...

5 Awesome Tools To Get More Traffic To Your Site

This article was contributed to our blog by Clayton Johnson from the HOTH. 1. Social Locker This i...